SHIPPING AND DELIVERY
Most of MULIERR Shop orders ship via FedEx, however other shipping methods such as DHL and UPS may be used as well. Please view your shipment confirmation email for carrier information and tracking details. Delivery times do not include Sundays or Federal Holidays.
** Please note that UPS, FedEx and DHL do not ship to P.O. Boxes. **
Orders are processed Monday through Friday (excluding holidays) and are processed pending on availability as well as credit verification. Any orders received on weekdays after 12pm ET, on weekends or holidays will be processed the next business day.
Orders are not shipped on the same day they are placed. If you have any questions or concerns with regards to a products shipping restrictions, feel free to refer to the shipping restrictions section listed for all products on the Cooperativa Shop website. Since most of our products come directly from Latin America, please allow 2-3 business days for orders that come from Mexico and 3-5 days for orders that come from the rest of Latin America. Cooperativa Shop will contact you with a follow-up email.
Once an order is placed, we are unable to make any modifications or cancellations to that order. Although we make every effort to manage the inventory of products for Cooperativa Shop, most of our designers produce limited, exclusive and carefully curated products. If an item you have ordered is out of stock or on backorder, you will be notified by a Cooperativa Shop representative.
** Please note that we do not take any responsibility for covering the costs related to taxes or duties for international orders.
PLEASE NOTE: Orders shipping to the U.S and totalling to $150 or more will have free shipping. There is a $25 fee for orders shipping to Mexico, and a $45 fee for orders shipping to other international countries.
PRE-ORDERS & MADE TO ORDER
Orders that fall under the Made-to-Order and/or Pre-Order categories usually take 15-30 days to process. Cooperativa Shop will contact you via email when these orders have been confirmed.
TRACKING YOUR ORDER
You can quickly and easily track the progress of your shipped order via FedEx.
To quickly track the progress of your shipped order via FedEx:
Find the FedEx tracking number in the shipping confirmation email that was sent to you.
Clicking on the tracking number should take you to your item’s tracking page on the FedEx website. If clicking on the number doesn’t work automatically, simply visit www.fedex.com and enter your tracking number to track your order’s shipment.
Return & Exchange Policy
We understand if things didn't work out with what you ordered and are happy to accept returns of unused merchandise in their original condition and with all original tags attached within 15 days of receiving your order. Shoes must be returned in their original and undamaged shoebox, as this is considered part of the product.
All Made to Order items and / or merchandise marked on sale is considered as final sale, non-returnable, and non-exchangeable. This includes all Cyber Monday and/or Black Friday sale items.
To ensure that your return is adequately protected in transit, we recommend you send your items to us in the original packaging provided. A pre-paid FedEx shipping label is provided for your convenience and no postage is required upfront. Please note that a $10 return shipping fee will be deducted from your final refund. Once your return has been received and processed, you will receive an email notification.
All of our merchandise is quality-inspected prior to shipment. If you find a product to be defective, please notify our Returns Department as soon as possible. Please note that we do not take any responsibility for covering the costs related to shipping, duties, or taxes for international returns.
All returns are processed through our Returns Department at firstname.lastname@example.org. Please note that returns cannot be accepted without a Returns Authorization Number (RMA). A RMA must be requested within 15 days of your order delivery. Any RMA requested after the 15-day period will be evaluated based on the discretion of the Returns Department and may be declined. A RMA is issued solely as a preliminary return management measure. Please note that a RMA does not guarantee that a return will be accepted if the merchandise is found to be damaged, missing original tags, or otherwise not in its original condition. If you are returning an item due to damage or a defect, please include this information upon requesting your RMA. For further questions, comments, or concerns about our Return Policy, please contact email@example.com.
FREE SHIPPING REGULATIONS
Please note that free shipping only applies to orders shipping to the U.S and totalling to $150 or more. Orders shipping to Mexico require a $25 fee and orders shipping to other international countries requrie a $45 fee.
Due do the select nature of our merchandise, we regret that we cannot guarantee the availability of merchandise for exchanges. Please contact firstname.lastname@example.org for questions or assistance with an exchange.
IF YOU HAVE AN ACCOUNT:
If you have an account with us and wish to return an item please sign in to your account and follow the instructions in the ORDERS tab in your account dashboard.
IF YOU PURCHASED AS A GUEST:
If you purchased as a guest and wish to return an item, please fill out the information below to request your Returns Authorization Number (RMA). Once your request has been processed, you will receive an email confirmation of the request along with a copy of the shipping label. Please allow our Returns Department at least 24-48 business hours to process your request.